Shipping Policy

At Arabia Orbit, we aim to provide a smooth and reliable delivery experience for all our customers across the UAE.

1. Delivery Coverage

We currently offer delivery across the United Arab Emirates (UAE), subject to courier availability.

2. Processing Time

Orders are generally processed within 1–2 business days after confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

3. Delivery Time

Estimated delivery time is generally 2–5 business days after order processing.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated during order confirmation.

From time to time, Arabia Orbit may offer free shipping promotions on selected orders or products.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible UAE orders. Customers should ensure that someone is available at the delivery address to receive and pay for the order.

6. Order Confirmation

For COD orders, our team or delivery partner may contact you to confirm your order before dispatch.

Orders with incomplete or incorrect contact information may be delayed or cancelled.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts. If the customer cannot be reached or refuses to receive the order, the order may be returned to us.

Additional delivery charges may apply for re-delivery where applicable.

8. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Arabia Orbit is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Delayed or Lost Orders

While we work with reliable delivery partners, unforeseen delays may occasionally occur. If your order has not arrived within the expected timeframe, please contact our customer support with your order number so we can assist you.

10. Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible and provide clear photos/videos of the package and product.

11. Contact Us

For shipping-related questions or assistance with your order, please contact Arabia Orbit Customer Support through the contact details provided on our website.

By placing an order with Arabia Orbit, you acknowledge and agree to this Shipping Policy.